I received a notification several weeks ago that my last order was on the way. After some days without any news or update by the shipment company (DHL) I contacted with them. They said to me that they didn't have the good that I had to call directly with the vendor to clarify the shipment status. Now I am trying to solve the problem with OPENEVSE customer support services but I don't have neither response of my support tickets nor by phone. Please, I need an urgent respond because I have paid in advace a lot money and this is no an acceptable response to solve a problem.my order# 9791.
We spoke on the phone earlier this week. I personally responded to your support ticket as soon as we opened this morning. Based on the time stamp (10 hours ago) and time difference, we were sleeping when you sent the support request. We are open from 0900 to 1700 EST.
As I promised during our phone conversation, I contacted DHL promptly. DHL mistakenly held your package because they believed it was a battery "Power Bank" which they can not transport.
Here is the photo I sent you.
Our products do not contain any batteries. We have repackaged and scheduled a DHL pickup for today.