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Helpdesk Stats

So far I love the new Support System here are my stats for the last few days...


Tickets - 17

Resolved On Time - 100% (17)

Resolved First Contact - 58% (10)

Average first Response - 54 minutes 28 seconds

Average Response - 1 hours 1 minutes

Average Resolution - 4 hours 18 minutes


Feedback Submitted - 4 of 4 "Awesome"

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