So far I love the new Support System here are my stats for the last few days...
Tickets - 17
Resolved On Time - 100% (17)
Resolved First Contact - 58% (10)
Average first Response - 54 minutes 28 seconds
Average Response - 1 hours 1 minutes
Average Resolution - 4 hours 18 minutes
Feedback Submitted - 4 of 4 "Awesome"
OpenEVSE Support
So far I love the new Support System here are my stats for the last few days...
Tickets - 17
Resolved On Time - 100% (17)
Resolved First Contact - 58% (10)
Average first Response - 54 minutes 28 seconds
Average Response - 1 hours 1 minutes
Average Resolution - 4 hours 18 minutes
Feedback Submitted - 4 of 4 "Awesome"