Support

Hey all!

I ordered their charger 21 days ago. Sent multiple emails, called, and opened a ticket (and messaged them multiple times in that ticket).

This is pretty unacceptable. Anyone know if they are still around or should I do a chargeback?

Does anyone have an Open EVSE for sale in the USA?

Thanks so much.
Doug

I received my kit in Spain 10 days ago, I had to wait about three weeks, not bad.

The kit was functional but the wifi module was broken, I've contacted the support with no answer till now, I'm not sure they even read the support tickets, they should say something in their shop before buying the products that they can not provide any support.

It is a petty they can not handle the support.

I finished up the build last night and successfully charged. Sorry to hear yours isn't working. I was just following these instructions, plus connecting the temperature sensor to the display via the I2C port that I hadn't used to connect the display to the main board.

I purchased mine when the notice was lifted temporary thinking it would ship soon but was half expecting to take a month. This has been my experience. 

Sept 6: Ordered advanced series kit bundle 

Oct 10: shipped

Oct 13: arrived (TX, USA) 

Oct 15: assembled - not operational - emailed support 

I've already put it together according to the guide but was not successful in getting it up and running straight out of the box.  I do not get any response from the OpenEVSE board or character display, though the WiFi module works fine and was able to get it on my network. 

@Mark Fickett let me know how your build goes.

Just sharing my experience, and thanks OpenEVSE support for letting us know the status; focusing on shipping out kits seems reasonable. I see there's now a "backorder / lead time 4 weeks" notice on the store page, which definitely seems helpful.

Sep 23: Ordered anadvanced series kit bundle

Sep 29: Sent an email to support checking on status

Oct 3: Support replied estimating 1-2 weeks until shipping

Oct 12: shipped

Oct 19: arrived (MA, USA)

@openevse support,

Thanks for getting back to me, much appreciated.

I checked the tracking details on the USPS and NZ Post websites, when I didn't get any further with that I called NZ Post who said the package left and then arrived back in Miami (according to their system that has a bit more detail than what us mere mortals can see on public websites) in other words had not left the US and only then contacted you.

Hi all,

I submitted a first ticket in August, and never got a reply.

I decided to go ahead and order the wifi replacement modules, which still have not arrived.

According to USPS, the package left Miami and arrived a few minutes later in Miami. Three weeks later it is still there and apparently I'm not eligible to submit an inquiry.

@OpenEVSE, please let us know what is happening. Staff and parts shortages are the new normal but the very least you could put an update on the webpage so we know what to expect.

Wow. That is not acceptable to treat you like that, Anthony. Sorry to hear about that.

OpenEVSE, if I have to call 3 times a day and leave multiple messages, then this is completely not acceptable. 21 days and no response.

You have a customer that ha a nonfunctional unit and no response. .

FWIW, I ordered an Advanced 40A kit on Aug 28 and received it on Sep 14. During that time I also submitted a Support ticket asking about my order status (when it would ship) and never received a response. But the unit did eventually arrive and I've assembled it and it's working well.

Just called their number again - and voice mail box is full. 
Anyone here in North Carolina?