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Connector Status : Suspended

Hi, Currently i am integrating th OpenESVE Kit 7 kW to OCPP provider. But the statistik ia suspended. So i can not not charger to EV. What is thr caused of this suspended? Thank you Sonny
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Can you provide more information? 

Who is the provider? 

How do you have the settings configured? 

How is the provider authentication? 

Do you have a Station ID set? 

Do you have a Card ID set? Are you using RFID?