Is there a way to get a hold of openevse support? : Support

F

F M

started a topic almost 2 years ago

Opened a ticket hoping to get a warranty on a stick relay issue. It's getting worse and probably need a new relay. Opened a ticket, followed up with said ticket a while back. It's been a year at this point. Did it all through the website.

OpenEVSE Support

said almost 2 years ago

@ Christopher Eberle - Please do give us a call. There are currently thousands open support requests (mostly SPAM). I try to get through as many as I can after I am done processing and shipping orders, but I am obviously way behind.

C

Christopher Eberle

said almost 2 years ago

I'll have to try the phone number. I too have a ticket(82811) which is over a month today, i have emailed, no response.

OpenEVSE Support

said almost 2 years ago

We apologize you had difficulty contacting support. 2022 was very rough with component shortages and labor issues.

F

F M

said almost 2 years ago

I have tried periodically and nobody ever picks up. It actually just rings and rings from what I remember. Open support ticket that has been untouched since 9/24/22

Also emailed support@openevse.com back in 2022 and never got a response.

when I press the button on the handle, it does in fact stop charging and the vehicle appears to immediately stop pulling current (audible click)

OpenEVSE Support

said almost 2 years ago

Hi F M,

Have you tried the tool free number 1-877-967-3638? We are avaliable most days 9am to 430pm EST.

Can you provide more detail? An order number? Parts, kits and kit bundles have a 1-year warranty and factory built station's 3-year warranty.

Stuck relay is usually caused by arching from disconnection under load. Charging stations soft start and stop when the charge handle button is pressed. A faulty button, a vehicle that does not immediately stop pulling current when button is pressed or GFCI or "no ground" events can cause a disconnection under load.

Article on increasing relay hold power for "no ground" error.

https://openev.freshdesk.com/a/solutions/articles/6000248647

To test your vehicle is stopping load. Press button on handle current on OpenEVSE should drop to 0A, then unplug.

Guide for cleaning relay.

https://openevse.dozuki.com/Guide/Relay+Maintenance/40?lang=en

OpenEVSE Support

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